Shipping policy

At Titan Diamond USA, we know your tools are only as good as your timeline. That’s why we ship fast and keep things simple.

Processing Times

• Orders are processed within 1–2 business days (excluding weekends and holidays).

• Orders placed after 2 PM CST will be processed the next business day.

Shipping Methods & Delivery

• Standard shipping typically arrives within 3–5 business days.

• Expedited options (2-Day and Overnight) are available at checkout.

• Delivery times may vary based on carrier delays, weather, or other factors beyond our control.

Shipping Costs

• Shipping costs are calculated at checkout based on weight, size, and destination.
  

Order Tracking

Once your order ships, you’ll receive an email with tracking details so you can follow it all the way to your jobsite.

Damaged or Lost Packages

• If your order arrives damaged, contact us within 7 days of delivery with photos of the damage.

• For lost shipments, we’ll work with the carrier to resolve the issue and make sure you get your order.

International Shipping

At this time, we only ship within the United States. For large international orders, please contact us directly.